Screenshot for Support


Macintosh Screenshot: Keyboard Press Command-Shift-3 (This saves the screen to a file on your desktop)

 

Windows PC Screenshot: Keyboard Press “Ctrl-PrtScn” keys at same time (This saves the screenshot to Memory)

or simply enter into the bottom task bar search “Snip”… and use the snipping tool

 


Please ensure the fullscreen is in the screenshot.

We need to see the URL, Browser Logo, which will give a clue to the device you are using.

 

Please Email us the screenshot with a detailed description of the steps that led to the issue occurring.

 

PLEASE, DO NOT EMAIL PHOTO’S